Privacy Policy

Effective Date: July 1, 2026

At Lucida, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you submit a transportation booking request through our website.

Information We Collect

When you submit a booking request, we may collect the following information:

• Full name

• Email address

• Phone number

• Pickup location

• Destination

• Travel date and time

• Preferred vehicle type

• Number of passengers and luggage

• Any additional information you choose to provide

How We Use Your Information

We use the information you provide to:

• Process your booking request

• Arrange your transportation service

• Contact you regarding your booking

• Respond to your inquiries

• Improve our services

• Comply with applicable legal obligations

Booking Requests

Submitting a booking request through our website does not create a customer account. The information you provide is used solely to process your transportation request and communicate with you regarding your booking.

Any payment arrangements, if applicable, are handled separately and are not processed through this website.

Information Sharing

Lucida does not sell, rent, or trade your personal information.

We may share your information only when necessary to provide our transportation services, including with:

• Drivers assigned to your booking

• Trusted service providers who support our business operations

• Government authorities when required by law

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or loss.

Cookies

Our website may use cookies to improve website performance and enhance your browsing experience. You can disable cookies through your browser settings; however, some features of the website may not function properly.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. Lucida is not responsible for the privacy practices or content of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact Us page.