Refund & Cancellation Policy
Effective Date: August 26, 2026
This policy applies to transportation services booked directly through the Lucida Travel Egypt website.
How to Cancel
To cancel or change a booking, contact us by email, phone, or WhatsApp and provide the customer name, booking reference, pickup date, and pickup location. A cancellation is effective when it is received and acknowledged by our team.
Cancellation More Than 24 Hours Before Pickup
A cancellation received at least 24 hours before the scheduled pickup time is eligible for a full refund to the original payment method.
Cancellation Within 24 Hours of Pickup
A cancellation received less than 24 hours before the scheduled pickup time is non-refundable because a vehicle and driver may already have been reserved for the service.
No-Show
If the customer is not available at the agreed pickup location and cannot be reached using the supplied contact details, the booking may be treated as a no-show and will be non-refundable.
Changes to a Booking
Requests to change the pickup time, route, vehicle, passenger count, or other booking details are subject to availability. A price difference may apply and will be communicated before the change is confirmed.
Cancellation by Lucida
If Lucida Travel Egypt cancels a confirmed and paid booking and no acceptable alternative is agreed, the customer will receive a full refund to the original payment method.
Refund Processing
Approved refunds will be submitted to the original payment method within 7 business days. The issuing bank or payment provider may require additional time to display the refunded amount in the customer’s account.
Services Already Provided
No refund is available after the transportation service has started or has been completed, except where required by applicable law.
Contact Us
- Email: info@lucidatravelegypt.com
- Phone / WhatsApp: +20 103 889 9188
- Address: Shajarat Al-Durr Street, Al Madinah Al Munawarah District, Luxor, Egypt
